Payment includes the day of arrival and the day of departure.
A non-refundable deposit of 50% is required upon reservation.
The remainder is to be paid in full on the day of arrival.
Although less than three day stays are welcomed, due to the cleaning
protocols undertaken after each cats stay, a minimum three day
accommodation charge is made.
If collection is delayed by a day, an additional day fee will be
charged.
In the case of indefinite long-term stays, we request an up-front
payment equivalent to 4 weeks stay. Subsequent payments will be charged
every 2 weeks (so the first regular payment will be due at the end of
the 2nd week). Purrfect Staycation Cattery will require 2 weeks notice
prior to collecting your pet.
Should we discover that a guest has worms or fleas, we will take
the cat to the Vet to arrange an appropriate treatment (unless
previously advised by the owner of an acceptable treatment to give their
cat, this treatment must also be provided upon arrival) the costs will
be charged to the customer upon collection.
In case of any medical condition arising during your cat's stay with us,
we will attempt to contact you or your nominated person prior to
contacting the vet, where contact is not made we will make the decision
and take the cat to the vets, or we will call a vet out depending upon
the nature of the issue. Where there is a medical emergency veterinary
care will not be delayed and we will take direction given to Purrfect
Staycation Cattery by the vets. We are registered with Wolds Veterinary
Clinic in Humberston, but are happy to consult your regular vet,
provided your vet is happy to charge your account directly in your
absence and the practice is within a distance of 15 miles of Purrfect
Staycation Cattery. Costs will be charged to the customer upon
collection.
Where your pet requires administration of medication we include this in
the daily fee. There is a small additional fee for diabetic cats that
require injection. Our cattery will administer medication to manageable
cats. However, should a cat display signs of causing harm to our cattery
staff or to itself whilst attempting to administer medication, making it
impossible to treat the cat, then it will be necessary for the cat to be
cared for by a veterinary surgeon, either at our cattery or at the
veterinary surgery. Any veterinary fees incurred in this situation will
be charged to the customer upon collection.
Cats cannot be released until full payment has been received for both
accommodation and any additional fees incurred during their stay (such
as vet fees).
Early collection prior to the contracted departure date is not a
problem, however you will still be charged the full original stay period
agreed.
If a guest is not collected within 14 days of the agreed collection date
and the owner has not been in touch to set up a new agreement, then we
are sadly forced to take measures to rehome the cat. Payment will be
pursued for the extra days that the cat has stayed with us.
Health
The owner must ensure that their cat's vaccinations against feline
panleukopenia, feline parvovirus (infectious enteritis) and feline
respiratory virus (feline herpesvirus and feline calicivirus)
vaccinations are up to date and the vaccination evidence provided
by the vet is brought along when dropping off your cat for their stay.
We cannot accept a cat onto the premises without this.
It is important that we have been informed of any health/medical issues
or concerns before a cat's stay with us. We like to furnish the pen
and allocate the time needed to meet any such requirement. This
information should be provided on the booking form so that our staff can
be briefed on your pet's needs.
If medication is to be administered, the owner must bring sufficient
supplies to cover the length of the stay, along with precise
administration details. When injections are to be administered a sharps
bin should also be brought along for safe disposal of needles. Any
agreement to administer medication, whether in tablet form, injections
or for example tending a dressing, is entirely at the owner's own risk.
No cat, suspected of suffering from an infectious or contagious disease,
can be accepted into the cattery.
At this time we do not accept male cats to board with us over the age of
6 months that have not been neutered.
Whilst we take every precaution possible to keep our guests safe and
secure, Purrfect Staycation Cattery cannot be held responsible for
illness, disease, accident or death that may occur during boarding, that
are reasonably beyond our control.
Customers must agree that their cat's stay with us is entirely at the
owner's own risk.
Feed and Water
Water is changed with fresh on a daily basis and topped up throughout
the day where required.
Feeding is undertaken on a morning and afternoon with an 8hr period
inbetween meals.
Wet and dry food can be provided upon request, for example Whiskas,
Felix or supermarket brands for no extra cost or you are welcome to
bring your own food.
Additional Information
Cats must be transported in a secure and suitable pet carrier.
All personal belongings deposited at our cattery are left at the owner’s
risk.
The grooming of cats will be carried out as necessary (unless you
request us not to) at no extra charge. However, we reserve the right to
not groom any cat that gets distressed or displays signs of causing harm
to our staff whilst being groomed.
We will interact and play with cats on a daily basis unless you request
us not to.
Where cats from the same household share a family unit there maybe a
requirement to split into separate units if there is concern for the
cats wellbeing & safety or they start to fight, additional costs
maybe incurred where this is the case.
Questions About Our Policies?
If you have any questions about our policies or need
clarification, please don't hesitate to contact us.